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Privacy Policy - aparca&go

 1. Purpose

 1.1.         Aparca&Go recognises the importance of current standards and regulations regarding privacy and data protection. In this sense, the protection of the security, integrity and confidentiality of the information of our customers and Users represents a significant part of our activity and, therefore, in this regard, we want to conduct ourselves responsibly. This policy (hereinafter "Privacy Policy") describes the type of personal information we collect, how we obtain it, how we share it and the purposes for which third parties can access or use it.

 1.2.         Likewise, the Privacy Policy provides information about the principles and practices of aparca&go in terms of privacy and data protection in order to be as transparent as possible in the management and processing of the personal data of our Users by aparca&go and its partners. For this purpose, this Privacy Policy has been implemented and is applicable to all personal information provided by Users when they access our Website www.aparcandgo.com (hereinafter the “Platform”) and use the services and functionalities offered by aparca&go.

 1.3.         For the purposes of this Privacy Policy, the provisions contained in the Platform’s Terms and Conditions of Use will be of joint application.

 1.4.         This Privacy Policy is applicable to: agencies that register as users of the services provided by our Platform; beneficiary users of reservations made by agencies; and the end users who directly register on or access our Platform in order to reserve, locate or access our services.


2. Acceptance of the Privacy Policy

2.1.         The User acknowledges and agrees that they have read and understood this Privacy Policy, the content of which constitutes the entire agreement between the User and aparca&go regarding the use and processing of their personal information within the Platform. The User expressly agrees to be bound by the terms of this Privacy Policy, in full measure and scope, which means acceptance of all its provisions.

2.2.         In addition to the provisions contained in this Privacy Policy, the User undertakes to comply with the terms and conditions of the Platform as well as any other aparca&go policy.

2.3.         Aparca&go reserves the right to update and make changes to the Privacy Policy. Such modifications must be made effective at the time of their publication on the Platform, where it will be available to the User at all times. In this sense, we recommend that the User regularly consults the content of the Policy to keep up-to-date with any modification that affects the processing of data within the Platform.


3. Data Controller 

Business name: Aparca&Go S.L.

Tax ID number (CIF):  B64932858

Address: Ctra. Antigua de Valencia km 4,3, 08830 Sant Boi de Llobregat - Barcelona

Email address: clientes@aparcandgo.com


4. Privacy Statements

4.1.         The User acknowledges and accepts that their personal data will be processed and managed under the responsibility of aparca&go, who will use and process their personal information in accordance with the applicable and current regulations on data protection in order to provide and properly manage the services offered through our Platform.

 4.2. The categories of data processed are the following: 

  • Identity data: including name and surname, username or similar identifier, and registration number.

  • Contact information: including address, email address and telephone numbers.

  • Financial data: including credit card details.

  • Transaction data: including details regarding payments to and from you and reservation details.

  • Technical data: including IP address, location data, your login details.

  • Profile data: including your username and password, reservations you have made, your interests and preferences.

4.3.     The User acknowledges and accepts that aparca&go will be empowered to treat and process the information the user provides through the Platform, which will be used for the following purposes:   to manage the Platform, to fulfil the contract that we have signed with you or to formalise and subsequently fulfil the one that we are going to sign with you, to provide, where appropriate, the specific services you have requested, sending commercial and promotional communications, when necessary for our legitimate interests and to comply with any procedure, rule or regulation to which aparca&go is subject due to its activity.

4.4. The legal basis for the different types of processing, depending on the different purposes pursued, is the following:

  1. Sending commercial communications or quality surveys: Consent.

  2. Managing the contractual relationship with customers: Compliance with a contractual relationship.

  3. Maintaining up-to-date suppression lists to avoid being contacted if you request it: Legal obligation.

  4. Allowing the operation of our website/applications through technical and functional cookies: Legitimate interest.

  5. Compilation of statistics: Legitimate interest.

The data collected is adequate for the purpose described. 

4.5.         The User guarantees that the personal data provided to aparca&go is true and exact, therefore, aparca&go will not be responsible for any incident derived from the inaccuracy or falsity of information provided by Users. However, aparca&go reserves the right to carry out the corresponding verifications by sending an SMS, making a call or any other alternative that aparca&go implements, in order to validate the veracity of the information provided by the User.

4.6.       The User, by voluntarily providing their data, expressly consents to its processing by aparca&go and by its service providers (information technology sector) whose intervention is necessary to properly manage the services offered through the application and to fulfil the aforementioned purposes. Likewise, the User authorises the sending of commercial communications and any type of notifications related to contracted aparca&go products, and other aparca&go products or services including accessory services (for example: vehicle washing) and/or products and services of third party aparca&go partners (insurance and assistance for travellers) as well as news and promotions of aparca&go, by any means, including electronic means (email, SMS, from the app).

4.7.         Both aparca&go and its payment service provider have implemented the necessary technical and organisational measures to guarantee the security and integrity of your personal information while using our Platform. In this sense, the security standards provided for in Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, the General Data Protection Regulation (GDPR) have been implemented, and the necessary legal measures have been taken to guarantee that the processing of the user’s personal information is carried out properly and securely. Likewise, aparca&go has internal policies that regulate the appropriate processing of the information relating to our customers and users, information that is only processed by authorised personnel. Additionally, partners and suppliers that provide support, management, maintenance and/or marketing services on behalf of aparca&go may have access to the personal information of our users and, in that sense, aparca&go has taken the appropriate legal measures requiring said third parties to have implemented adequate security standards to guarantee at all times the integrity and confidentiality of the personal data they manage on our behalf.

4.8.         With respect to the user data provided by the Agency when they use our services, aparca&go will act as the data controller with respect to the personal information of said users, in the terms and scope provided in Article 28 of the GDPR. For this purpose, the Agency shall have principal responsibility for said data and, aparca&go, in its capacity as data controller, undertakes to:

 a)     Process the personal information received by the Agency, solely to process reservation orders for services, so that aparca&go will not be able to use the personal data of said users for purposes other than the processing of reservations and the provision of services.

b)     Guarantee the implementation of the security measures required by the Development Regulation of the LOPD and not communicate the user’s personal information except in those cases in which it is necessary for the provision of services or is required by legal provision or required by judicial or administrative authorities.

c)     Guarantee the confidentiality of the information even after the end of the services.

d)     Proceed to cancel the data once the services have been rendered, except in those cases in which, due to legal obligation, aparca&go is obliged to keep said information for the periods determined by the applicable legal provisions.

4.9.       If we need to collect personal data by law or under the terms of a contract with you and you do not provide such data when requested, we may not be able to fulfil the contract that we have entered into or that we intend to enter into with you. In this case, we will not be able to provide you with our services.

4.10. The User can exercise their rights of access, rectification, deletion, limitation, opposition, portability and their right not to any longer be the subject of automated individualised decisions, and unsubscribe from being sent electronic commercial communications by using the following email address: clientes@aparcandgo.com You can also contact us by written request through the communication channels referred to in the "CONTACT" section of this Privacy Policy.

We remind you of your right to file a complaint with the Spanish Data Protection Agency in those cases in which there has been a violation of the applicable data protection regulations. 


5. Cookies Policy

5.1.   See Cookies Policy

6. Links with third parties and social networking services 

This Platform may include links to third party websites, plugins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and we are not responsible for their privacy policies. When you leave our website, we recommend you read the privacy notice of each website that you visit.

The website may include social media services. You understand that we do not control such services and we are not responsible for the way they operate. While we may provide you with the ability to use such services in connection with our website, we do so simply as an option and, like you, we trust that those third-party services operate appropriately and fairly. You should be aware that the personal data you voluntarily include and transmit online on a blog, social network or other publicly accessible medium can be seen and used by others. We cannot control such use of your personal data, and by using such services, you assume the risk that the personal data provided by you may be viewed and used by third parties.



7. Data retention 

The personal data provided will be kept for the time necessary for the purpose for which we process your data, to meet your requests or needs, as well as to comply with our legal and regulatory obligations and in defence of our interests (e.g. for our defence before the courts) or for statistical or historical purposes. 

In some circumstances, we may render your personal data anonymous (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use and retain this information indefinitely without prior notice.



8. Cross-border transfers

We do not transfer your personal data outside the European Economic Area (EEA).


9. Contact

For any question related to the use of the Platform and the terms and conditions that regulate it, you can contact us directly through the email address clientes@aparcandgo.com and/or at our offices located at:

 Aparca&Go S.L

Ctra. Antigua de Valencia, km 4,3

08830 Sant Boi de Llobregat

6% discount only when booking from the App

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